Return and Exchanges

Cancellation & Exchange Policy – Gulaabri Kurti

At Gulaabri Kurti, we strive to deliver high-quality ethnic wear with accurate product descriptions, detailed size information, and strict quality checks before dispatch. If you are not completely satisfied with your purchase, we are happy to assist you with an exchange. Please note that we do not offer returns or refunds.

Exchange Policy

Exchanges are applicable only for domestic orders placed on the official Gulaabri Kurti website.

Exchange Eligibility

  • Products must be unused, unwashed, and unworn, with original tags and packaging intact.
  • Exchange requests must be raised within 3 days of delivery.
  • A ₹200 exchange processing fee per item will be applicable.
  • Colour variations due to screen or device settings are not eligible for exchange.
  • Only one exchange per order is allowed.
  • Exchanges are permitted for same or higher value products only.
  • Exchanged items cannot be exchanged again.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery at gulaabrikurti@gmail.com. Kindly share a clear opening/unboxing video to help us resolve the issue promptly.

Exchange Process

  1. Raise an exchange request through our Exchange Portal.
  2. We will arrange a reverse pickup, subject to service availability.
  3. Reverse pickup will be attempted twice. If unsuccessful, self-shipping will be required.
  4. Once the product passes quality checks, the replacement will be dispatched within 1-2 working days.

Self-Shipping (If Reverse Pickup Is Not Available)

Please courier the product to the address mentioned below:

Gulaabri Kurti
WARD NO-7, CHARAN SINGH NAGAR,
Nangli Saledisingh,
Jhunjhunu, Rajasthan – 333026
India

Please pack the product securely and mention your Order ID and registered mobile number clearly on the package. We recommend using India Post Speed Post for safe and reliable delivery.

Cancellation Policy

  • COD orders can be cancelled before dispatch.
  • Prepaid orders cannot be cancelled once placed.
  • For cancellation requests, please email us at gulaabrikurti@gmail.com.

Gulaabri Kurti reserves the right to cancel orders in case of:

  • Product or fabric unavailability
  • Pricing or listing errors
  • Suspicious, fraudulent, or high-risk transactions

Refund Policy

Gulaabri Kurti does not offer returns or refunds once an order is delivered. Only size or product exchanges are applicable as per the above policy.

Customer Support

Phone: +91 78509 95091

Email: gulaabrikurti@gmail.com

Support Hours: Monday – Saturday (9:00 AM – 6:00 PM)